Product
Learn more about what we’re building and why, and dive into product tips and tutorials that will help you get the most out of Help Scout.
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Where to Start with AI Support in 2026
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Understanding AI Answers Usage and Spend
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7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
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Introducing SLAs: Bring response targets into the Inbox
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Introducing AI Agents: A More Intuitive Way To Manage AI Answers
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How to Report AI Support Outcomes & Get Leadership Buy-in
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Introducing WhatsApp Support in Help Scout
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How Devpost Tailors AI Answers to Match Their Support Style
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How to Improve AI Replies with Every Conversation
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Bring Calls and SMS Into Help Scout With Aircall
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How to Shave Hours off Response Time With AI Answers
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Principled Building: How We Approach AI at Help Scout
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Help Scout Using Help Scout: Reports
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Listen First, Design Later
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Help Scout Using Help Scout: The Marketing Edition
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Support Team Mailbag: Reducing Turnaround Time
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Rate Your AI
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How mTuitive Helps People Get Better, Faster
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How Help Scout Fueled BoxHero’s Global Expansion
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Boomeranging Back to Help Scout
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Help Scout is Now Available in AWS Marketplace
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How University of South Carolina Helps Students Feel at Home
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Help Scout Joins the Shopify Plus Certified App Program
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Help Scout Announces Partnership with TD SYNNEX
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Why We Redesigned Inbox
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Navigating Change Management: Transitioning to Inbox 2
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New Look and Feel, Same Help Scout
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Switcher
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What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
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New in the Queue: AI Drafts, Snooze, and Send Later
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Support Team Mailbag: Managing the Queue
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Help Scout Works Best When
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Help Scout Using Help Scout: Tags and Custom Fields
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Help Scout Using Help Scout: Saved Replies
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Help Scout’s Shopify Integration: More Functionality At Your Fingertips
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Quarterly Release Notes: AI, Shopify, Instagram, and More
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New in the Queue: Shopify, Social, and AI
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Help Scout Has Acquired SupportAgent.ai
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Bring Instagram Conversations Into Help Scout
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Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
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5 Ways Customer Success Teams Can Use Messages to Boost Engagement
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Mabel's Labels
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Meet Help Scout's New Conversation Editor
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Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
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Help Scout + AI = Better Customer Support
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How Castiron Helps Thousands of Customers With a Two-Person Support Team
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Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
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Unlocking the Power of Customer Feedback with Microsurveys
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Deliver a Seamless Support Experience with Messenger in Help Scout
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How to Get More Shoppers to Purchase with Messages
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Leveling Up Your Support Toolkit: Using Messages in Help Scout
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Create Help Articles With Confidence Using the New Docs Editor
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Litmus Boosts Customer Retention Rate by 26% with Help Scout
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Why Underground Printing Switched from Gmail to Help Scout
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How Ashesi University Created a School-Wide Support Center with Help Scout
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Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
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4 Message Styles and How to Use Them
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Microsurveys: The Quick Way to Capture Customer Feedback
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Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
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Product Walkthrough: Help Scout for Education
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How RealtyNinja Supported 300% Customer Growth with Help Scout
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Help Scout & Census: Sync trusted data to delight customers and reduce churn
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Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
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How George Washington University Handled a 22% Increase in Email Traffic
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Make Sure Every Customer Finds an Answer With Docs + Beacon
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Release Notes, March 2022: Previous conversations, user report change, and more!
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Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
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Build Better Customer Relationships With New Targeted Messages
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Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
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Brain.fm
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Upstream Tech
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OnePageCRM
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Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
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Customer Story: GrabCad
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Mixmax
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Customer Story: Tattly
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Threadless
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Customer Story: LanguaTalk
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Customer Story: GrowSurf
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Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
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TeamSnap
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How to Manage Changing Team Needs with Advanced Permissions
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The Non-Coder’s Guide to Using the Help Scout API
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Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
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Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
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Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
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How Beacon Helps You Deliver Great Customer Service
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Behind the Scenes: The Design of Beacon
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The Evolution of the Help Scout Brand
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Customer Story: Tuft and Needle
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Customer Story: Senneca
