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Where to Start with AI Support in 2026
Alison Groves
June 17, 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Help Scout
June 11, 2026
Understanding AI Answers Usage and Spend
Help Scout
May 21, 2026
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Alison Groves
April 22, 2026
Introducing SLAs: Bring response targets into the Inbox
Help Scout
April 7, 2026
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Help Scout
March 25, 2026
How to Report AI Support Outcomes & Get Leadership Buy-in
Alison Groves
March 24, 2026
Introducing WhatsApp Support in Help Scout
Help Scout
March 17, 2026
How Devpost Tailors AI Answers to Match Their Support Style
Alison Groves
February 4, 2026
How to Improve AI Replies with Every Conversation
Alison Groves
January 28, 2026
Bring Calls and SMS Into Help Scout With Aircall
Help Scout
January 27, 2026
How to Shave Hours off Response Time With AI Answers
Alison Groves
December 10, 2025
Principled Building: How We Approach AI at Help Scout
Alexa Ahrens
December 3, 2025
Help Scout Using Help Scout: Reports
Kristi Thompson
August 29, 2025
Listen First, Design Later
Buzz Usborne
June 20, 2025
Help Scout Using Help Scout: The Marketing Edition
Alexa Ahrens
June 2, 2025
Support Team Mailbag: Reducing Turnaround Time
Sarah-Mei Estrada
May 1, 2025
Rate Your AI
Borys Zibrov
March 17, 2025
How mTuitive Helps People Get Better, Faster
Mathew Patterson
March 1, 2025
How Help Scout Fueled BoxHero’s Global Expansion
Katharine Lucic
February 25, 2025
Boomeranging Back to Help Scout
Katharine Lucic
February 25, 2025
Help Scout is Now Available in AWS Marketplace
Help Scout
February 13, 2025
How University of South Carolina Helps Students Feel at Home
Mathew Patterson
January 29, 2025
Help Scout Joins the Shopify Plus Certified App Program
Katharine Lucic
October 30, 2024
Help Scout Announces Partnership with TD SYNNEX
Help Scout
October 3, 2024
Why We Redesigned Inbox
Buzz Usborne
September 25, 2024
Navigating Change Management: Transitioning to Inbox 2
K'Shelle Waller
September 25, 2024
New Look and Feel, Same Help Scout
Alison Charles
September 25, 2024
Switcher
Katharine Lucic
August 16, 2024
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Megan Kopalasingam
August 16, 2024
New in the Queue: AI Drafts, Snooze, and Send Later
Megan Kopalasingam
July 16, 2024
Support Team Mailbag: Managing the Queue
Sarah-Mei Estrada
July 8, 2024
Help Scout Works Best When
Christine Chavez
June 14, 2024
Help Scout Using Help Scout: Tags and Custom Fields
Kristi Thompson
May 16, 2024
Help Scout Using Help Scout: Saved Replies
Kristi Thompson
March 27, 2024
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Help Scout
March 26, 2024
Quarterly Release Notes: AI, Shopify, Instagram, and More
Megan Kopalasingam
January 31, 2024
New in the Queue: Shopify, Social, and AI
Megan Kopalasingam
January 23, 2024
Help Scout Has Acquired SupportAgent.ai
Andrea Kayal
November 28, 2023
Bring Instagram Conversations Into Help Scout
Megan Kopalasingam
November 12, 2023
Help Scout for Healthcare: Build Patient Trust
Help Scout
June 17, 2026
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Megan Kopalasingam
October 27, 2023
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Megan Kopalasingam
August 29, 2023
Mabel's Labels
Alex Eaton
August 17, 2023
Meet Help Scout's New Conversation Editor
Alex Eaton
August 14, 2023
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Megan Kopalasingam
July 11, 2023
Help Scout + AI = Better Customer Support
Nick Francis
June 26, 2023
How Castiron Helps Thousands of Customers With a Two-Person Support Team
Jordan Vanden Heuvel
May 30, 2023
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Help Scout
April 19, 2023
Unlocking the Power of Customer Feedback with Microsurveys
Help Scout
March 28, 2023
Deliver a Seamless Support Experience with Messenger in Help Scout
Help Scout
March 7, 2023
How to Get More Shoppers to Purchase with Messages
Help Scout
January 27, 2023
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Alison Groves
January 25, 2023
Create Help Articles With Confidence Using the New Docs Editor
Help Scout
January 25, 2023
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Megan Kopalasingam
January 10, 2023
Why Underground Printing Switched from Gmail to Help Scout
Alex Eaton
December 21, 2022
How Ashesi University Created a School-Wide Support Center with Help Scout
Alex Eaton
December 20, 2022
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Help Scout
December 14, 2022
4 Message Styles and How to Use Them
Help Scout
December 7, 2022
Microsurveys: The Quick Way to Capture Customer Feedback
Help Scout
October 17, 2022
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Help Scout
October 6, 2022
Product Walkthrough: Help Scout for Education
Alison Groves
September 5, 2022
How RealtyNinja Supported 300% Customer Growth with Help Scout
Jesse Short
June 29, 2022
Help Scout & Census: Sync trusted data to delight customers and reduce churn
Help Scout
June 29, 2022
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Alex Eaton
June 28, 2022
How George Washington University Handled a 22% Increase in Email Traffic
Jesse Short
May 25, 2022
Make Sure Every Customer Finds an Answer With Docs + Beacon
Help Scout
May 3, 2022
Release Notes, March 2022: Previous conversations, user report change, and more!
Alex Eaton
March 22, 2022
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Alex Eaton
December 17, 2021
Build Better Customer Relationships With New Targeted Messages
Alex Eaton
October 12, 2021
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Alex Eaton
July 1, 2021
Brain.fm
Jack Nagel
May 14, 2021
Upstream Tech
Jack Nagel
April 9, 2021
OnePageCRM
Help Scout
April 9, 2021
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Alex Eaton
March 25, 2021
Customer Story: GrabCad
Help Scout
March 12, 2021
Mixmax
Help Scout
March 9, 2021
Customer Story: Tattly
Help Scout
March 6, 2021
Threadless
Help Scout
March 4, 2021
Customer Story: LanguaTalk
Alex Eaton
March 2, 2021
Customer Story: GrowSurf
Jack Nagel
February 1, 2021
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Alex Eaton
November 24, 2020
TeamSnap
Help Scout
November 1, 2020
How to Manage Changing Team Needs with Advanced Permissions
Alex Eaton
October 29, 2020
The Non-Coder’s Guide to Using the Help Scout API
Emily Chapman
September 16, 2020
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Alex Eaton
September 11, 2020
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Alex Eaton
June 3, 2020
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Alex Eaton
March 31, 2020
How Beacon Helps You Deliver Great Customer Service
Mathew Patterson
October 2, 2019
Behind the Scenes: The Design of Beacon
Buzz Usborne
February 20, 2019
The Evolution of the Help Scout Brand
Jared McDaniel
September 13, 2016
Customer Story: Tuft and Needle
Paul Jun
May 28, 2015
Customer Story: Senneca
Help Scout
May 27, 2015
