AI Answers is helping The Academy to Innovate HR handle more support volume in less time than ever — without compromising the customer experience.

Head of CX Neal Travis shares exactly how they’re doing it. Check out the above video to see:

  • How the team quickly scaled from initial adoption to 85% resolution rate

  • The powerfully simple feedback loop that makes AI Answers smarter over time

  • The formula for help content that leads to reliable, consistent AI responses

  • How Neal built a support experience that starts with self-service, but doesn’t stop there

Alison Groves
Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Neal Travis
Neal Travis

Neal is a curious learner and builder of customer experiences in scale-ups. He is the Head of Customer Experience at the Academy to Innovate HR (AIHR) and Host of Growth Support.