Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Great AI responses start with great documentation (and keeping it current). See how the Help Scout team gets consistently better answers without spending hours rewriting Docs articles every week.
Hosted by:
Alison Groves
Customer Education Lead
Melanie Shears
Documentation Manager
Hosted by:
Alison Groves
Customer Education Lead
Melanie Shears
Documentation Manager
In this session, Help Scout's Documentation Manager Melanie Shears will show you:
Documentation best practices for the age of AI — what’s changed, and what hasn’t?
How to build a simple review cadence you can stick to
What separates a good improvement from a great one
The biggest AI time wasters (and what to do instead)
Melanie Shears
Melanie is Help Scout’s Documentation Manager, who oversees both our Docs site and AI outputs helping thousands of people daily.
