Introducing Native SMS in Help Scout
Native SMS brings text messaging into Help Scout, so your team can support customers over SMS without breaking conversation continuity.
Learn more about what we’re building and why, and dive into product tips and tutorials that will help you get the most out of Help Scout.

Native SMS brings text messaging into Help Scout, so your team can support customers over SMS without breaking conversation continuity.


Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.