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Where to Start with AI Support in 2026

Where to Start with AI Support in 2026

Many teams feel the pressure to get more efficient with AI, but lack a clear plan. In this session, VP of Customers Abigail Phillips shares what she learned setting Help Scout's AI strategy from scratch: what worked, what didn't, and what's essential for leaders to know in 2026.

Understanding AI Answers Usage and Spend

Understanding AI Answers Usage and Spend

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

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Customer Service

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How Kristi Created Her Own Customer Success Job

Customer Service

How Kristi Created Her Own Customer Success Job

6 Examples of Excellent Customer Service in Healthcare

Customer Service

6 Examples of Excellent Customer Service in Healthcare

9 Tips for Delivering Effective International Customer Service

Customer Service

9 Tips for Delivering Effective International Customer Service

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Growth & Culture

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AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

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