Whether you're managing a growing book of business or trying to do more with less, there's a tool in your toolkit you might not have used yet.

Help Scout's Messages feature allows your team to engage customers, answer questions before they ask, and collect valuable feedback. In this webinar, Alison Groves, Senior Trial Specialist, will share the many ways you can use Messages to get important information to customers while saving you valuable time.

You'll learn how to:

  • Provide proactive support to customers on-site or in your app

  • Choose the right Messages style for your use case

  • Collect feedback and use that information to improve processes

This webinar took place on February 15th at 11:00 am (PST). You can watch it now by clicking into the video above.

Alison Groves
Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.