Product
Learn more about what we’re building and why, and dive into product tips and tutorials that will help you get the most out of Help Scout.
Help Scout Using Help Scout: Reports
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Rate Your AI
How mTuitive Helps People Get Better, Faster
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Help Scout is Now Available in AWS Marketplace
Help Scout Now Includes Unlimited Seats
How University of South Carolina Helps Students Feel at Home
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Navigating Change Management: Transitioning to Inbox 2
New Look and Feel, Same Help Scout
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
New in the Queue: AI Drafts, Snooze, and Send Later
Support Team Mailbag: Managing the Queue
Help Scout Works Best When
Help Scout Using Help Scout: Tags and Custom Fields
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Quarterly Release Notes: AI, Shopify, Instagram, and More
New in the Queue: Shopify, Social, and AI
Help Scout Has Acquired SupportAgent.ai
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Meet Help Scout's New Conversation Editor
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Help Scout + AI = Better Customer Support
How Castiron Helps Thousands of Customers With a Two-Person Support Team
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Unlocking the Power of Customer Feedback with Microsurveys
Deliver a Seamless Support Experience with Messenger in Help Scout
How to Get More Shoppers to Purchase with Messages
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Create Help Articles With Confidence Using the New Docs Editor
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Why Underground Printing Switched from Gmail to Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
4 Message Styles and How to Use Them
Microsurveys: The Quick Way to Capture Customer Feedback
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Product Walkthrough: Help Scout for Education
How RealtyNinja Supported 300% Customer Growth with Help Scout
Help Scout & Census: Sync trusted data to delight customers and reduce churn
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
How George Washington University Handled a 22% Increase in Email Traffic
Make Sure Every Customer Finds an Answer With Docs + Beacon
Release Notes, March 2022: Previous conversations, user report change, and more!
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Build Better Customer Relationships With New Targeted Messages
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
How Brain.fm Achieved a 95% CSAT Score With Help Scout
How OnePageCRM Reduced Their Team's Workload by 50%
Customer Story: Upstream Tech
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Customer Story: GrabCad
Customer Story: Mixmax
Customer Story: Tattly
Customer Story: Threadless
Customer Story: LanguaTalk
Customer Story: GrowSurf
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Customer Story: TeamSnap
How to Manage Changing Team Needs with Advanced Permissions
The Non-Coder’s Guide to Using the Help Scout API
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
How Beacon Helps You Deliver Great Customer Service
Behind the Scenes: The Design of Beacon
The Evolution of the Help Scout Brand
Customer Story: Tuft and Needle
