ProductListen First, Design Later
ProductHelp Scout Using Help Scout: The Marketing Edition
ProductSupport Team Mailbag: Reducing Turnaround Time
49:58ProductHow mTuitive Helps People Get Better, Faster
ProductHow Help Scout Fueled BoxHero’s Global Expansion
ProductBoomeranging Back to Help Scout
ProductHelp Scout is Now Available in AWS Marketplace
ProductHelp Scout Now Includes Unlimited Seats
43:26ProductHow University of South Carolina Helps Students Feel at Home
ProductHelp Scout Joins the Shopify Plus Certified App Program
ProductHelp Scout Announces Partnership with TD SYNNEX
ProductWhy We Redesigned Inbox
ProductNavigating Change Management: Transitioning to Inbox 2
ProductNew Look and Feel, Same Help Scout
ProductSwitcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
ProductWhat’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
1:01:33ProductNew in the Queue: AI Drafts, Snooze, and Send Later
ProductSupport Team Mailbag: Managing the Queue
ProductHelp Scout Works Best When
ProductHelp Scout Using Help Scout: Tags and Custom Fields
ProductHelp Scout Using Help Scout: Saved Replies
ProductHelp Scout’s Shopify Integration: More Functionality At Your Fingertips
ProductQuarterly Release Notes: AI, Shopify, Instagram, and More
Live EventProductNew in the Queue: Shopify, Social, and AI
ProductHelp Scout Has Acquired SupportAgent.ai
ProductBring Instagram Conversations Into Help Scout
Product Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
48:08Product5 Ways Customer Success Teams Can Use Messages to Boost Engagement
ProductHow Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
ProductMeet Help Scout's New Conversation Editor
ProductQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Live EventProductHelp Scout + AI = Better Customer Support
ProductHow Castiron Helps Thousands of Customers With a Two-Person Support Team
ProductQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
37:26ProductUnlocking the Power of Customer Feedback with Microsurveys
ProductDeliver a Seamless Support Experience with Messenger in Help Scout
43:10ProductHow to Get More Shoppers to Purchase with Messages
57:08ProductLeveling Up Your Support Toolkit: Using Messages in Help Scout
ProductCreate Help Articles With Confidence Using the New Docs Editor
ProductLitmus Boosts Customer Retention Rate by 26% with Help Scout
ProductWhy Underground Printing Switched from Gmail to Help Scout
ProductHow Ashesi University Created a School-Wide Support Center with Help Scout
ProductQuarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Product4 Message Styles and How to Use Them
ProductMicrosurveys: The Quick Way to Capture Customer Feedback
ProductQuarterly Release Notes, October 2022: Light Users, Microsurveys, and More
29:47ProductProduct Walkthrough: Help Scout for Education
ProductHow RealtyNinja Supported 300% Customer Growth with Help Scout
ProductHelp Scout & Census: Sync trusted data to delight customers and reduce churn
ProductQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
ProductHow George Washington University Handled a 22% Increase in Email Traffic
ProductMake Sure Every Customer Finds an Answer With Docs + Beacon
ProductRelease Notes, March 2022: Previous conversations, user report change, and more!
ProductQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
ProductBuild Better Customer Relationships With New Targeted Messages
ProductQuarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
ProductHow Brain.fm Achieved a 95% CSAT Score With Help Scout
ProductHow OnePageCRM Reduced Their Team's Workload by 50%
ProductCustomer Story: Upstream Tech
ProductQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
ProductCustomer Story: GrabCad
ProductCustomer Story: Mixmax
ProductCustomer Story: Tattly
ProductCustomer Story: Threadless
ProductCustomer Story: LanguaTalk
ProductCustomer Story: GrowSurf
ProductQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports
ProductCustomer Story: TeamSnap
ProductHow to Manage Changing Team Needs with Advanced Permissions
ProductThe Non-Coder’s Guide to Using the Help Scout API
ProductQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor
ProductQuarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
ProductQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
ProductHow Beacon Helps You Deliver Great Customer Service
ProductBehind the Scenes: The Design of Beacon
ProductThe Evolution of the Help Scout Brand
ProductCustomer Story: Tuft and Needle
ProductCustomer Story: Senneca
