Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Building Connections at Help Scout’s Rome Retreat
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
The Impact of Great Support on Revenue
Streamlining Spring MVC with Per-Module Connection Pools
Help Scout Remains Committed to DEI
Do You Actually Need a Local Environment?
HSL: An Intuitive Way to Represent Color in CSS
Navigating the Hype: Staying Customer-First in an AI-Enabled World
The Need for Speed: A Quick Way to Improve React Testing Times
Accessibility First Is the New Mobile First
The Evolution of Performance Management at Help Scout
Making the Most of Remote Meetings
Evolving Brand Design at Help Scout
Help Scout Has a New Look
4 Steps Toward Building a Culture That's Aligned with Company Values
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
How to Plan for Connection at Your Remote Company Retreat
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Friday Notes Keep Us on the Same Page
Interviewing at Help Scout: The Insider Perspective
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Help Scout’s Ultimate Guide to Remote Management
DEI at Help Scout: 2021 Update
Help Scout’s Step-By-Step Remote Hiring Process
How to Build a Globally Remote Team That Really Works
How We Approach Employee Compensation at Help Scout
Behind The Scenes: How a Help Scout Article Is Made
Customer Perception and How to Manage It Effectively
How Help Scout Mitigates Unconscious Bias in Hiring
How to Advocate for Colleagues in a Remote Work Environment
10 Tips for Knocking Your Virtual Interview Out of the Park
How to Stay Productive While Working from Home With Kids
A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
DEI at Help Scout: Fall 2019 Update
The Secret Art of Delegation
A Detailed Guide to Remote Employee Onboarding
Inside Help Scout: How We Implement Whole Company Support
27 Company Retreat Ideas Your Team Will Actually Enjoy
How to Plan a Fun and Productive Company Retreat
ARPA: A Framework Alternative to the RACI Model
Help Scout’s Brand Animation Process
Illustrating the Help Scout Brand
How to Support Working Parents
Announcing the Help Scout Brand Handbook
How to Communicate Ideas Effectively
DEI at Help Scout: Spring 2019 Update
The Impact and Value of Taking a Sabbatical from Work
The Business Case for Support-Driven Growth
6 Tips for How to Collaborate on Remote Design Teams
DEI at Help Scout: 2018 Update
9 Ways to Foster Diversity and Inclusion at Work
Learn How to Negotiate with these 12 Tactics for Successful Negotiations
How to Build a Great Remote Company Culture
DEI at Help Scout: 2017 Update
How to Build a Great Business
Organizing Teams With Players and Coaches
