Navigating the Hype: Staying Customer-First in an AI-Enabled World
Watch Help Scout's leaders discuss the impact of AI on support teams and Help Scout’s latest customer-first AI features.
Hosted by:
Nick Francis
Founder & Chairman
Kristen Bryant Smith
VP of Marketing
Hosted by:
Nick Francis
Founder & Chairman
Kristen Bryant Smith
VP of Marketing
AI may be changing the world (and our product roadmap), but at Help Scout, our mission remains the same. We’re building features that help you delight more customers.
Watch Help Scout’s CEO Nick Francis and VP of Marketing Kristen Bryant Smith in a conversation about the future of AI and its impact on customer-first support teams.
They share:
The most powerful ways to implement AI
How to adopt AI without compromising customer experience
A closer look at Help Scout’s latest AI features
Nick Francis
Nick is co-founder and chairman of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Kristen Bryant Smith
Kristen Bryant Smith is the VP of Marketing at Help Scout. She’s a lover of sports, movies, and wine and an advocate for equity and inclusion.
