How University of South Carolina Helps Students Feel at Home
At University of South Carolina, more than 9,000 students live in university housing at any one time. Hear how USC Assistant Director of Occupancy Management Drew Banham and his team rely on Help Scout to create an inclusive, caring experience.
Hosted by:
Mathew Patterson
Customer Service Educator
Alison Groves
Customer Education Lead
Hosted by:
Mathew Patterson
Customer Service Educator
Alison Groves
Customer Education Lead
Customer service touches all aspects of life, but few things are more important to people than their home. Students living in University of South Carolina housing may only be there for a period, but they are often times of excitement, stress, fun, and growth. Every one of those students relies on the University Housing team to answer questions, solve problems, support them through complex moments, and sometimes to identify the source of mysterious smells.
Watch our chat with USC's Drew Banham about the work they do, and how Help Scout's products support them in delivering a reliably high quality service to their students. Using the principles discussed here, the team at USC has managed a 40% uptick in email volume year over year while still delivering the best care possible to students and parents.
They share:
The logistics of supporting a large, seasonal student body
Some favorite tips and tricks for getting the most out of Help Scout
Advice for getting more done in less time
Mathew Patterson
After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.
