How to Improve AI Replies with Every Conversation
Go behind the scenes with a support team hitting an 85% resolution rate with AI Answers.
Hosted by:
Alison Groves
Customer Education Lead
Neal Travis
Head of Customer Experience
Register Now
Hosted by:
Alison Groves
Customer Education Lead
Neal Travis
Head of Customer Experience
AI Answers is helping The Academy to Innovate HR handle more support volume in less time than ever — without compromising the customer experience.
On January 28 at 11am Eastern, Head of CX Neal Travis will share exactly how they’re doing it. Join us live to see:
How the team quickly scaled from initial adoption to 85% resolution rate
The powerfully simple feedback loop that makes AI Answers smarter over time
The formula for help content that leads to reliable, consistent AI responses
How Neal built a support experience that starts with self-service, but doesn’t stop there
Can't make it live? Feel free to register and we will send you the recording after.
Neal Travis
Neal is a curious learner and builder of customer experiences in scale-ups. He is the Head of Customer Experience at the Academy to Innovate HR (AIHR) and Host of Growth Support.
