Crystal Price, support leader at printing company Sttark, shares exactly how her team uses AI Answers to keep response time in check, even as their volume grows. You'll learn:

  • How AI Answers gives the Sttark team more time to focus on tougher customer issues

  • The simple steps they took to ensure replies are consistently on-brand and accurate

  • How the system learns from your team's replies and fine-tunes itself automatically

  • Why supplementing with AI hasn't made their support feel less personal

  • How to test out AI Answers without enabling it for your customers

Alison Groves
Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Crystal Price
Crystal Price

Crystal is the Customer Care Leader for Sttark. True to her name, she loves all things sparkly and brings that same energy to creating customer experiences that shine. ✨