Your customers have a lot to say about your business, but are you listening?

When it comes to nurturing customer relationships, the more you know about the customer, the better. Acting on your customers' wants and needs can be an important lever for growth and retention.

Help Scout's microsurveys allow your team to capture feedback at key moments in the customer journey — directly in your product or website. In this webinar, Riana Upton, Sr. Product Marketing Manager at Help Scout, will share how you can use different types of microsurveys to better understand customers and make customer happiness a company-wide initiative.

You'll learn how to:

  • Create a variety of microsurvey types including NPS, multiple choice, and more

  • Close the loop with customers to make the most out of their feedback

  • Bring in other teams who need customer insights and visibility 

Join us on April 12th at 2:00 pm (ET). Can't make the live event? Register anyways to receive a recording!

Help Scout
Help Scout

Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Simple-yet-powerful features allow you to handle incoming requests, seamlessly integrate with Shopify, give answers in an instant, and send messages beyond the inbox. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.

Check out our new AI features and explore the platform for yourself with a free trial or live demo. Not ready for a trial? Follow us on LinkedIn to see what we’re up to!