Growth & Culture

Articles and insights for company founders and leaders on growing a thriving business and building an exceptional company culture.

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Customer Service

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Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
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Editor’s Picks

Customer-First Teams Thrive in Uncertain Times
Growth & Culture
Customer-First Teams Thrive in Uncertain Times
Help Scout Remains Committed to DEI
Growth & Culture
Help Scout Remains Committed to DEI
The Impact of Great Support on Revenue
Growth & Culture
The Impact of Great Support on Revenue

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